At our company, we believe in working smart, not just hard. That’s why we spent the last year identifying repetitive tasks across departments—from customer service to internal reporting—and replacing them with automation systems.
The result? We cut down 60% of our manual workload, improved accuracy, and gave our team more time to focus on creative, high-value work. No one lost their job—in fact, morale went up. In this post, I share the exact tools and strategies we used (like Python scripts, ChatGPT, and automation platforms like Zapier and Make), how we got team buy-in, and how automation actually created new roles and opportunities inside the company.
If you’re a small business owner wondering how to embrace automation without sacrificing your team, this post is for you.